Open to opportunities

Christian Hartelt

@christianhartelt

I support English- and Spanish-speaking customers through high-volume chat, email, billing, and account-resolution workflows.

Colombia

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What I'm looking for

I'm looking for a fully remote customer support role where I can assist English- and Spanish-speaking clients across time zones through chat and email, manage tickets accurately, and contribute to customer satisfaction and retention.

I'm currently supporting Credit Sage customers through chat and email, helping them understand account status and credit reports while maintaining accurate CRM documentation and follow-ups.

Previously, at D.S Solutions / Hired Experts, I provided bilingual Zendesk support for billing inquiries, payment scheduling, and account updates. My work contributed to a 15% increase in customer satisfaction.

At Global Task Solutions, I delivered live chat and email support with a 98% satisfaction rate, managed customer tickets, and used Asana and Slack to streamline workflows.

Across remote eCommerce and service-based environments, I bring more than four years of experience assisting customers in English and Spanish with billing, refunds, cancellations, retention, and technical support.