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Brandon Jacinto Cardozo Bautista

@brandonjacintocardoz

Customer Support Specialist at Macy's who achieved 89% CSAT and 91% first-contact resolution while supporting customers in Spanish and English.

Spain

Message

At Macy's, I handled bilingual inbound and outbound calls, achieving 89% CSAT and 91% first-contact resolution. I also reduced complaints about undelivered orders by 83% through proactive shipment tracking and logistics coordination.

I ran a Consumer Electronics eCommerce business, managing products, sales, and customer support through WhatsApp, Instagram, Marketplace, and Mercado Libre. I achieved 91% customer retention and met a monthly target of at least 40 sales.

Experience

Work history, roles, and key accomplishments

Warehouse Operative

SEUR

Oct 2025 - Sep 2026 (11 months)

Handled receiving, sorting, and dispatch of 60-80 parcels per shift, verifying quantities and condition. Managed stock traceability with RF scanner and coordinated with carriers to resolve logistics incidents.

RF Scanner PDA Inventory Control Sorting Dispatch Logistics Communication Skills

Business Manager

Consumer Electronics eCommerce

Jul 2022 - Sep 2025 (3 years 2 months)

Ran an e-commerce business end to end, including receiving, quality checks, inventory, packing, and shipping. Sold and supported customers through digital channels, achieving 91% customer retention.

Ecommerce Inventory Management Customer Support WhatsApp Instagram Mercado Libre Invoicing

Bilingual Customer Service Agent

Macy's

Apr 2021 - Jul 2022 (1 year 3 months)

Handled bilingual inbound and outbound calls in an international contact center, achieving 89% CSAT and 91% first-contact resolution. Reduced complaints about undelivered orders by 83% through proactive tracking and coordination.

Salesforce Customer Service Bi lingual Inbound Calls Outbound Calls Problem Solving

Bilingual Customer Service Agent

Interlatina

Sep 2019 - Mar 2021 (1 year 6 months)

Handled inbound and outbound calls during high-volume peaks, meeting service KPIs and improving lead conversion by 77%. Logged and tracked incidents in Freshdesk.

Freshdesk Customer Service Bi lingual Call Handling KPI Management