Felipe Ferreira
@felipeferreira1
I coordinate customer sales and service while improving customer experiences across e-commerce and support operations.
PortugalWhat I'm looking for
At SIXT, I coordinate customer sales and service in Lisbon, bringing a customer-experience focus to day-to-day operations.
Previously at Teleperformance, I supported brands and creators expanding e-commerce activity on major social media networks, with a focus on high-spending advertisers. My work included help desk support, technical support, technical assistance, communication, and customer satisfaction.
I'm also an English tutor at Preply and an ESL teacher, with a background in English Language and Literature. I bring programming knowledge in HTML, CSS, Python, and SQL alongside CRM and customer-service experience.
Experience
Work history, roles, and key accomplishments
Coordinated customer sales and service operations, ensuring high-quality consumer services and effective CRM usage.
Assisting brands and creators with their E-commerce expansion on major social media networks, focused on assisting high spending advertisers.
Education
Degrees, certifications, and relevant coursework
International Open Academy
Teaching English as a Second or Foreign Language
2021 - 2021
Estácio
Licenciatura, English Language and Literature/Letters
2017 - 2020
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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