Open to opportunities

Deborah Dennis

@deborahdennis

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Versatile professional skilled in customer service and business operations.

Portugal

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and collaborative environment, with opportunities for growth and development.

I am a versatile and customer-focused professional with extensive experience in customer service, sales, administration, and online support. My career has been defined by my ability to handle inquiries, manage operations, and provide high-quality service across various industries. I pride myself on my strong communication, problem-solving, and multitasking abilities, which have allowed me to assist customers effectively and optimize workflow efficiency.

Throughout my career, I have successfully delivered customized travel solutions as an Independent Travel Manager, provided real-time support as a Customer Support Specialist at Alipay, and enhanced student performance as an Online English Tutor. My experience as an Omnichannel Sales Assistant has equipped me with the skills to manage product listings and execute promotional campaigns, ensuring a seamless customer experience both online and in-store.

I am now seeking a remote or on-site role where I can utilize my skills in customer interaction, digital platforms, and business operations to contribute to a dynamic team and drive success.

Experience

Work history, roles, and key accomplishments

Independent Travel Manager

DreamPort USA

Jan 2024 - Dec 2024 (11 months)

Delivered customized travel solutions tailored to diverse client needs while maintaining accurate records and organized systems. Built trust with clients through personalized recommendations and resolved disruptions promptly. Utilized travel management software to optimize workflow.

Travel Management Customer Service Workflow Optimization

Customer Support Specialist

Alipay China

Sep 2021 - Jan 2024 (2 years 4 months)

Provided real-time support to users via chat and email, assisting in resolving inquiries and troubleshooting issues. Managed support requests in a ticketing system and maintained detailed records of customer interactions.

Customer Support Troubleshooting Ticketing Systems Communication Skills Problem Solving

Online English Tutor

NativeCamp

Sep 2019 - Jan 2020 (4 months)

Conducted virtual English lessons for students, improving performance by 30%. Delivered tailored lesson plans and provided feedback while engaging students through interactive teaching methods.

Teaching Lesson planning Feedback

Omnichannel Sales Assistant

Elegant Styles

Oct 2016 - May 2019 (2 years 7 months)

Managed product listings and inventory across e-commerce and retail platforms. Provided excellent customer service, coordinated promotional campaigns, and ensured attractive product displays.

Customer Service Inventory Management Campaigns

Receptionist

Solid & Global Ark Services

Mar 2013 - Jan 2016 (2 years 10 months)

Handled office operations including email correspondence and scheduling appointments. Provided administrative support to ensure smooth workflow and maintained accurate filing systems.

Administrative Support Scheduling Communication Problem Solving