Simana MajumderSM
Open to opportunities

Simana Majumder

@simanamajumder

Customer service professional with strong IT skills and teamwork abilities.

Portugal
Message

What I'm looking for

I am looking for a dynamic role where I can apply my customer service expertise and IT skills while contributing to a collaborative team environment.

I am a dedicated customer service professional with experience in managing high-volume customer interactions across various platforms. My role as an English Customer Advisor at Concentrix allowed me to hone my troubleshooting skills for kitchen and home appliances, ensuring customer satisfaction through effective communication and problem resolution. I take pride in meeting KPIs and delivering excellent service while managing multiple queries in high-pressure environments.

Previously, I worked as a Customer Service Agent at Bestseller, where I developed in-depth product knowledge and utilized tools like Zendesk to enhance customer experiences. My diverse background also includes roles in hospitality and content creation, where I collaborated with teams to achieve common goals. I am now eager to leverage my skills in a new position that allows me to contribute effectively and grow professionally.

Experience

Work history, roles, and key accomplishments

CO

English Customer Advisor

Concentrix

Jul 2024 - Nov 2024 (4 months)

Managed high-volume customer interactions via phone, live chat, and email, resolving queries on product delivery, faults, installation, and warranties. Provided troubleshooting support for kitchen and home appliances, guiding customers through solutions while handling multiple queries simultaneously.

MH

Night Receptionist/Auditor

Mercure Hotels

Oct 2022 - Mar 2023 (5 months)

Processed late check-ins and provided guests with general assistance and information on hotel amenities. Central point of contact for guests and maintenance staff to resolve any ad-hoc enquiries or health & safety issues.

BE

Warehouse Assistant

Bergamotte

Apr 2022 - Aug 2022 (4 months)

Operated conveyor belt as part of bouquet production line adhering to strict health & safety procedures. Assembled, packed and labelled high-end bouquets to detailed specification and readied for shipment with speed and efficiency.

OT

Content Researcher & Writer

Orion's Belt Tech

Jul 2019 - Mar 2022 (2 years 8 months)

Designed and developed marketing content for successful food delivery start-up, using SEO Tools such as Semrush for keyword research. Generated, reviewed, and analyzed market data for content creation and brand development, producing and presenting informative reports.

ME

IELTS Instructor & ESL Teacher

Mentors' Education

Jul 2016 - Aug 2018 (2 years 1 month)

Taught IELTS preparation classes, planned lessons, and conducted exams to help students achieve target scores in English Listening, Reading, Writing, and Speaking exams. Developed strong supervisory, communication, and problem-solving skills while managing classes and supporting student progress.

Education

Degrees, certifications, and relevant coursework

Manchester Metropolitan University logoMU

Manchester Metropolitan University

Diploma of Higher Education, Business & Marketing

Completed a Diploma of Higher Education in Business & Marketing. Gained foundational knowledge in business principles and marketing strategies.

Tech stack

Software and tools used professionally

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Simana Majumder - English Customer Advisor - Concentrix | Himalayas