Simana Majumder

Managed high-volume customer interactions via phone, live chat, and email, resolving queries on product delivery, faults, installation, and warranties. Provided troubleshooting support for kitchen and home appliances, guiding customers through solutions while handling multiple queries simultaneously.

Managed customer enquiries through Zendesk, achieving timely responses and issue resolution. Developed in-depth product knowledge to engage and enhance the customer experience.

Processed late check-ins and provided guests with general assistance and information on hotel amenities. Central point of contact for guests and maintenance staff to resolve any ad-hoc enquiries or health & safety issues.

Operated conveyor belt as part of bouquet production line adhering to strict health & safety procedures. Assembled, packed and labelled high-end bouquets to detailed specification and readied for shipment with speed and efficiency.

Designed and developed marketing content for successful food delivery start-up, using SEO Tools such as Semrush for keyword research. Generated, reviewed, and analyzed market data for content creation and brand development, producing and presenting informative reports.

Taught IELTS preparation classes, planned lessons, and conducted exams to help students achieve target scores in English Listening, Reading, Writing, and Speaking exams. Developed strong supervisory, communication, and problem-solving skills while managing classes and supporting student progress.

Completed a Diploma of Higher Education in Business & Marketing. Gained foundational knowledge in business principles and marketing strategies.