Santiago Fragiacomo
@santiagofragiacomo
Remote IT support specialist, community manager, and virtual assistant.
BrazilWhat I'm looking for
I am a remote IT support specialist and virtual assistant with hands-on experience providing troubleshooting, Google Workspace administration, and productivity guidance to individuals and small business clients.
I manage online communities for Web3 projects as a community manager and moderator, delivering customer support, enforcing guidelines, and organizing events and onboarding to increase engagement.
I previously supported daily operations, logistics, and administrative workflows for a family business across five stores, handling inventory, supplier coordination, and documentation.
I am committed to continuous professional growth, adapting to remote work environments, and contributing reliable communication, problem-solving, and organizational skills to a stable remote role.
Experience
Work history, roles, and key accomplishments
IT Support & Virtual Assistant
Freelance
Jan 2022 - Present (3 years 9 months)
Provide on-demand IT support and remote assistance to individuals and small business clients, managing Google Workspace, system configuration, and file management to improve productivity and client satisfaction.
Community Manager & Moderator
Freelance
Jan 2021 - Present (4 years 9 months)
Manage online communities for Web3 projects, fostering engagement, enforcing guidelines, organizing virtual events, and coordinating onboarding and educational workshops to improve user satisfaction.
Administrative & Logistics Assistant
Family Business
Jan 2010 - Jan 2018 (8 years)
Managed daily office operations for a multi-store retail business, overseeing inventory control, order processing, supplier coordination, scheduling, and documentation to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
UPUniversidad de Palermo
Bachelor of Arts, Marketing
2010 - 2013
Completed three years of a Bachelor of Arts in Marketing program at Universidad de Palermo from 2010 to 2013.
Santa María del Pilar School
High School Diploma, Secondary Education
2004 - 2010
Completed secondary education and obtained a High School Diploma at Santa María del Pilar School.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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