Open to opportunities

Felina Yu

@felinayu

Message

Motivated customer-focused individual seeking a Call Center Representative position.

Philippines

Message

What I'm looking for

I am looking for a role in a dynamic team where I can leverage my communication skills and contribute to customer satisfaction.

I am a motivated and customer-focused individual with a strong commitment to delivering exceptional service. With experience as a Customer Service Representative at Cardinal Health Intl. Philippines Inc., I have honed my communication skills and problem-solving abilities, ensuring that I can effectively address customer needs and enhance satisfaction.

My previous role as a Content Moderator at Alorica Philippines Inc. allowed me to develop my adaptability and interpersonal excellence, fostering positive relationships in dynamic environments. I am multilingual, proficient in English and Filipino, and conversant in basic Mandarin and German, which enhances my ability to communicate with diverse clients.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Cardinal Health Intl. Philippines Inc.

Jan 2023 - Feb 2024 (1 year 1 month)

Communicated with doctor's offices to address inquiries and provide support. Conducted chart reviews to confirm diagnoses and ensure accurate information.

Customer Service Communication Data Entry Medical Terminology

Content Moderator

Alorica Philippines Inc.

May 2022 - Jan 2023 (8 months)

Monitored real-time content to ensure compliance with platform guidelines. Affirmed the safety of the platform by identifying and addressing inappropriate content.

Content Moderation Critical Thinking Communication

Education

Degrees, certifications, and relevant coursework

Far Eastern University

Bachelor of Arts, International Studies (International Relations and Diplomacy)

Completed a Bachelor of Arts in International Studies, focusing on International Relations and Diplomacy. This four-year undergraduate program provided a comprehensive understanding of global affairs and diplomatic practices.

Philippine Pasay Chung Hua Academy

Senior High School Diploma, Humanities and Social Studies

Completed Senior High School with a specialization in Humanities and Social Studies. This program provided a strong foundation in social sciences and humanities.