Open to opportunities

felicity Palma

@felicitypalma

Remote customer support and administrative support professional delivering accurate, fast service across chat, email, and calls.

Philippines

Message

What I'm looking for

I’m looking for a role where I can deliver reliable customer support and administrative support—handling inquiries, tracking orders, maintaining accurate records, and coordinating with teams—while using strong organization and communication to solve problems quickly.

I’m a customer support and administrative support professional recognized for strong organizational skills, attention to detail, and managing multiple tasks in fast-paced environments. In my remote work on Upwork, I handled customer inquiries, order requests, shipment tracking, and issue resolution through chat and email.

I also coordinated with suppliers and clients through email to facilitate order processing and resolve concerns, and I conducted outbound and inbound calls with distributors to confirm orders, deliveries, and product availability. I maintain organized communication records and ensure timely follow-up on customer requests.

Earlier, I supported office operations as an Administrative and Customer Service Support Intern at the Manila Traffic and Parking Bureau, assisting motorists with traffic-violation inquiries while preparing, encoding, and maintaining administrative records with accuracy and confidentiality. I completed TESDA National Certificate II (NC II) in Tourism Promotion Services, strengthening my customer service, workplace communication, computer operations, and information management skills.

Experience

Work history, roles, and key accomplishments

Junior Customer Support - Ecommerce

Upwork

Oct 2024 - Mar 2026 (1 year 5 months)

Provided remote ecommerce customer support by handling inquiries, order requests, shipment tracking, and issue resolution via chat and email. Coordinated with suppliers and clients and conducted calls with distributors to confirm orders and deliveries.

Customer Support E commerce Support ORDERS Shipment Tracking Issue Resolution Email Support Chat Support Customer Service Record keeping Multitasking Problem Solving Shopify Slack

Administrative and Customer Service Support Intern

Manila Traffic and Parking Bureau (MTPB)

Jan 2026 - Feb 2026 (1 month)

Supported motorists and clients with traffic violation inquiries, payment procedures, and documentation. Processed and maintained accurate administrative records and reports using Microsoft Excel, Microsoft Word, email platforms, and government online systems.

Customer Service Traffic Violation Support Payment Processes Document Processing Confidentiality Clerical Support Microsoft Excel Microsoft Word Government Systems Record Management

TESDA National Certificate II (NC II)

TESDA

Dec 2025 - Present (7 months)

Completed TESDA NC II training in Tourism Promotion Services, focusing on tourism information delivery and client assistance aligned with industry service standards.

Tourism Promotion Services Customer Service Client Services Information Management Problem Solving Interpersonal Communication