I am looking for a role where I grow alongside the organisation, not behind it. I value mutual accountability, the freedom to turn ideas into scalable deliverables, and a culture where bold thinking is respected. I want to own meaningful work, collaborate across functions, and contribute to an org that measures success by impact, not just activity. Let's grow together.
Felicity Mukunju
@felicitymukunju
Sr. Project Manager in Tech. I turn chaos into shipped software and aligned teams. Let's build. 👋
What I'm looking for
My career has been anything but linear, and that breadth is exactly what makes me effective. Starting from a background in Customer Support, I transitioned into Project Management and never looked back. Today, I am a Senior Project Manager with 7 years of experience delivering complex software projects within multinational and multicultural environments spanning Tech, Ecommerce, Microfinance, and Information Technology sectors.
What I bring to your team is a rare combination: the strategic thinking of a PM who understands data, and the technical fluency to lead SaaS implementation projects from discovery through go-live. I have a proven track record of managing cross-functional teams, aligning executive stakeholders with delivery timelines, and translating business requirements into executable project plans that actually ship.
I am particularly skilled at SaaS implementation, having guided organizations through end-to-end software rollouts including requirements gathering, vendor coordination, change management, and post-launch adoption. I thrive in environments where structure needs to be built, not just followed.
Beyond Tech, I am actively seeking opportunities in Logistics and Healthcare, two industries where disciplined project execution and clear communication directly impact lives and operations. My background in customer behaviour analytics gives me a meaningful edge when managing projects where the end-user experience is the measure of success.
Colleagues consistently describe me as an energetic communicator and confident presenter who can translate complex project status into clear, actionable information for both technical teams and executive audiences. I lead with clarity, deliver with discipline, and bring people along with me.
Open to senior remote PM roles globally. Let's build something that matters.
Experience
Work history, roles, and key accomplishments
Project Manager
Leta Technologies Limited
May 2025 - Jan 2026 (8 months)
Led end-to-end delivery across multiple workstreams at Leta Technologies, managing cross-functional teams, risk tracking, and stakeholder alignment. Improved issue resolution turnaround by ~15% and reduced post-release escalations by ~20% through structured coordination and pre-release validation.
Project Coordinator
Techno Brain Group
Sep 2018 - Apr 2025 (6 years 7 months)
At Microsoft Engineering Center, I coordinated 20+ concurrent initiatives, built governance frameworks, and developed reporting dashboards that reduced manual effort by ~25%. This role cemented my ability to manage complexity, drive accountability, and deliver visibility across large, multi-workstream environments.
Customer Relations Specialist
Afrikon Limited
Apr 2017 - Aug 2018 (1 year 4 months)
Coordinated service delivery workflows across clients, vendors, and internal teams, maintaining structured tracking systems that kept execution visible and on schedule. Supported escalation resolution and ensured consistent follow-through across operational teams.
Lead Support Analyst
Shimba Technologies Limited
Aug 2016 - Apr 2017 (8 months)
Led incident coordination and root-cause analysis across technical teams, introducing structured tracking processes that cut resolution turnaround time by ~20%. Maintained full documentation traceability and drove structured follow-up with engineering.
Education
Degrees, certifications, and relevant coursework
JKUAT
Bachelor of Science, Information Technology
2012 - 2015
Activities and societies: Volunteer Trainer
Graduated with a Bachelor of Science in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT), Kenya. The degree built a strong technical foundation in systems, networks, and software that directly informs how I manage complex technology projects today.
Tech stack
Software and tools used professionally
Power BI Embedded
Google Cloud Platform
Salesforce
Google Docs
Microsoft SharePoint
Google Drive
Google Analytics
Figma
Slack
Microsoft Teams
Zendesk
osTicket
Jira
Google Workspace
Microsoft Office 365
Confluence
Trello
Asana
Notion
ClickUp
Google Sheets
OneNote
Miro
Zoom
Google Meet
Google Chrome
Microsoft Edge
Google Sites
TeamGantt
Microsoft Power BI
Airtable
Zoho CRM
ChatGPT
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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