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Felicity Mukunju

@felicitymukunju

Project Manager delivering SaaS & Tech programmes for global, remote-first organisations across distributed, cross-timezone teams. Let's build. 👋

Kenya

Message

What I'm looking for

What I value in a role is building and delivering impact in SaaS and tech environments within global remote teams. I enjoy working on product and operations delivery where companies offer ownership, strong execution culture, cross functional collaboration, and meaningful user impact focused.

I am a Project Manager with 7 years of full lifecycle delivery experience across SaaS, technology, and service-transformation programmes. I have managed portfolios of 20 or more concurrent workstreams for global and remote-first organisations, consistently delivering on time and within scope across distributed, cross-timezone engineering, product, and operations teams.

My track record speaks to operational impact: I have reduced post-release escalations by 20%, cut issue resolution turnaround by 15%, and eliminated 25% of manual reporting overhead by building governance structures that scale. I work fluently across Agile, Scrum, and hybrid delivery frameworks, leading Scrum events, backlog refinement, sprint planning, and stakeholder reporting as standard practice.

Beyond project delivery, I bring depth in product operations and service delivery management, having supported SaaS product rollouts, IT systems deployments, and contact centre transformation programmes end to end. I am equally comfortable owning a RAID log and presenting programme status to a C-suite audience.

I have worked with international and remote-first organisations as a full-time contributor, coordinating across distributed teams and time zones using async-first workflows, Jira, Slack, Zoom, and Notion as standard working practice. I do not need onboarding into remote delivery culture. I already operate inside it.

I am currently open to mid to senior Project Manager, Product Operations, and Operations Manager roles within the Tech and SaaS industry.

Experience

Work history, roles, and key accomplishments

Project Manager

Leta Technologies Limited

May 2025 - Jan 2026 (8 months)

Led delivery across 5+ SaaS workstreams, aligning eng, product + ops teams on shared roadmaps + sprint plans. Improved scope change approvals by 40% (5 days → <48hrs) using structured impact analysis. Managed RAID logs for full visibility, cutting blockers + improving issue resolution by 15%. Reduced post release escalations by 20% via stronger validation + sign offs.

Project Coordinator

Techno Brain Group

Sep 2018 - Apr 2025 (6 years 7 months)

Coordinated 20+ concurrent projects across eng, product + clients. Built dashboards + reporting systems that reduced manual reporting by 25% (5 hrs/week saved). Improved milestone tracking across all workstreams, reducing missed deadlines. Supported cross region delivery across 3+ time zones, ensuring consistent execution + improved visibility across distributed teams.

Power BI Team Management Stakeholder Management Product Management Product Roadmap Product Demonstrations Training And Development Microsoft Word Microservices Microsoft Azure Microsoft 365 Microsoft Teams Microsoft Project Zoho CRM Copilot User Acceptance Testing (UAT) Remote Remote

Customer Relations Specialist

Afrikon Limited

Apr 2017 - Aug 2018 (1 year 4 months)

Managed high volume client support across multi account portfolio, ensuring SLA compliance. Maintained 100% accurate CRM data in Salesforce, improving traceability + resolution speed. Coordinated escalations across internal teams, improving response consistency. Delivered structured client updates that improved transparency for stakeholders + account managers.

Customer Success Process Improvement Document Management Reports And Dashboards Customer Relationship Management CRM Management Asana Google Workspace Google Sheets Google Drive MacOS Client Onboarding

Lead Support Analyst

Shimba Technologies Limited

Aug 2016 - Apr 2017 (8 months)

Led incident tracking + resolution across technical systems. Introduced structured RCA workflows, reducing repeat incidents + improving system stability. Improved resolution turnaround by 20% through better task tracking + escalation discipline. Maintained audit ready incident logs, strengthening accountability + operational reliability across support function.

Trello Customer Support Slack Google Workspace Google Sheets Stakeholder Management Product Management Process Improvement Process Mapping Reports And Dashboards Document Management

Education

Degrees, certifications, and relevant coursework

JKUAT

Bachelor of Science, Information Technology

2012 - 2015

Activities and societies: Volunteer Trainer

Graduated with a Bachelor of Science in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT), Kenya. The degree built a strong technical foundation in systems, networks, and software that directly informs how I manage complex technology projects today.