Mark Ingari
@markingari
Proactive remote operations manager with expertise in digital project management.
What I'm looking for
With over 6 years of experience in remote operations, I have honed my skills in managing distributed teams and ensuring high-quality results across multiple time zones. My journey began as a Freelance Digital Project Coordinator, where I successfully coordinated web development and content projects for startups and NGOs. This role allowed me to develop a strong foundation in remote collaboration tools and processes, which I have continued to leverage in my subsequent positions.
As a Remote Operations Manager at CloudBridge Solutions, I lead a team of over 10 professionals, improving workflow efficiency by 25% through the implementation of automation tools and standardized documentation. My commitment to excellence is reflected in my ability to oversee daily operations and ensure that all departments meet their remote KPIs and SLAs. I am passionate about virtual onboarding and training, believing that a well-prepared team is key to achieving success in a remote environment.
Experience
Work history, roles, and key accomplishments
Remote Operations Manager
CloudBridge Solutions
Jun 2021 - Present (4 years 2 months)
Managed a distributed team of 10+ across 4 time zones. Improved remote workflow efficiency by 25% through automation tools and standardized documentation. Led virtual onboarding and training for all new hires.
Customer Experience Specialist
HelpCo Technologies
Jan 2019 - May 2021 (2 years 4 months)
Handled over 1,000 remote support tickets monthly with a 98% satisfaction rate. Trained new customer service reps in remote tools and protocols. Worked asynchronously to provide 24/7 customer support coverage.
Freelance Digital Project Coordinator
Various Clients
Mar 2017 - Dec 2018 (1 year 9 months)
Coordinated remote web development and content projects for startups and NGOs. Created and managed remote collaboration processes using Trello, Slack, and Google Docs. Facilitated weekly virtual stand-up meetings with teams in the US and Africa.
Education
Degrees, certifications, and relevant coursework
Catholic University of Eastern Africa
Bachelor of Political Science and Sociology, Political Science and Sociology
Graduated in 2017 with a Bachelor of Political Science and Sociology. The curriculum provided a comprehensive understanding of political systems and societal structures.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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