Open to opportunities

Felicity Mona

@felicitymona

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Results-driven professional with expertise in project management and administration.

Kenya

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a results-driven and detail-oriented professional with extensive experience in providing executive-level administrative support. My career has been marked by a proven track record in project management, customer service, and effective communication across diverse stakeholders. Currently, I serve as an Administration Manager at the Kenya Association of Pharmaceutical Industry, where I organize meetings, filter communications, and manage social media accounts, ensuring seamless operations.

Previously, I held the position of Office and Project Administrator at Japan International Cooperation Agency, where I supported a committee of 18 senior officials. My contributions included developing a data repository that enhanced information accessibility and generating reports that informed decision-making. My experience as a Technical Support Officer at WYLDE International further honed my customer support skills, where I successfully boosted attendance for sessions and maintained a comprehensive database for efficient communication.

Experience

Work history, roles, and key accomplishments

Current

Administration Manager

Current

Kenya Association of Pharmaceutical Industry(KAPI)

Aug 2023 - Present (1 year 10 months)

Organized meeting schedules for 5 standing committees and the Board Committee, filtering communications to the proper individuals or offices. Managed the company's social media accounts and wrote reports, newsletters, memos, and other business documents.

Time Management Communication Relationship Building Social Media Management Meeting Management Office Management Workflow Management Microsoft Excel Canva

Office & Project Administrator

Japan International Cooperation Agency

Mar 2022 - Present (3 years 3 months)

Provided executive-level administrative support and optimal assistance for a committee involving 18 senior officials from different government agencies. Prepared programs and agendas, took detailed minutes and notes for committee meetings, and followed up on action points.

Executive Assistant Administrative Support Google Drive Microsoft Word PowerPoint Google Calendar

Technical Support Officer

WYLDE International

Feb 2020 - Present (5 years 4 months)

Utilized customer support and technical skills to assist entrepreneurs in Boost with Facebook sessions, boosting attendance through proactive reminders and personalized phone calls. Ensured seamless session moderation by actively engaging and responding to chats.

Customer Support Technical Support Data Cleaning Database Management Client Relationship Management SplashThat App Microsoft Excel Zoom Advanta SMS Meta Family Of Apps

Resource Mobilization Officer

Eddah's Hope Cancer Foundation

Feb 2019 - Present (6 years 4 months)

Played a key role in driving the crowdfunding campaign for the Breast Prosthesis for 341 Breast Cancer Survivors project through the Global Giving Platform. Followed up on donations via cold calling and leveraged email marketing through MailChimp to engage potential and past organization donors.

Crowdfunding Email Marketing Mailchimp Social Media Marketing Twitter Instagram Engagement

Project Officer

Stretchers Youth Organization

Jan 2018 - Present (7 years 5 months)

Ensured the success of the AGOTA project, targeting young ladies to teach them about advocating for their sexual reproductive health rights. Developed data collection tools to target the right audience and gather valuable feedback, enabling data-driven decision-making.

Project Management Community Engagement Data Collection Rapporteur Platform Mobilization

Education

Degrees, certifications, and relevant coursework

Maseno University

B.A., Development Studies with Information Technology

Grade: Second Class Upper Division

Pursued a Bachelor of Arts in Development Studies with Information Technology, focusing on the intersection of social development and technological solutions. Graduated with a Second Class Upper Division, demonstrating strong academic performance in the field.