Felicia Tipton
@feliciatipton
General Manager focused on account recovery, sales growth, and exceptional customer service leadership.
United StatesWhat I'm looking for
I’m a General Manager with a proven track record of managing overall store performance through strong account management and recovery processes, while delivering an unmatched positive customer service experience. I build customer relationships, demonstrate new sales techniques, and set a daily example that helps the business succeed.
Since May 2022, I’ve led store operations by overseeing account management and recovery workflows, strengthening performance, and providing customers with ongoing, comprehensive training and development programs. In this role, I also focus on growth by coaching my team and modeling the behaviors that drive results.
Before that, I served as an Account Manager at AMERICAN CAR CENTER, where I operated as the lead point of contact for different accounts, built and maintained long-lasting customer relationships, and oversaw customer account management, including negotiating contracts and agreements to maximize profit. Earlier, my experience in patient-facing roles developed my ability to work in a fast-paced environment while maintaining strong verbal and written communication and familiarity with medical terminology.
I’m also motivated by opportunities to expand into new industries and take on executive-level management responsibilities in a world-class company. I bring leadership, organization, and a “go by the book” approach to ensure rules and processes are followed consistently, and I’m open to relocation.
Experience
Work history, roles, and key accomplishments
General Manager
TitleMax Financial
May 2022 - Present (4 years)
Managed overall store performance by overseeing account management and recovery processes while delivering a consistently positive customer experience. Provided customer and team training to support sales techniques, staff development, and store success.
Answered calls and handled workers’ compensation claims end to end, explaining claim outcomes and submitting return-to-work dates. Updated claims as needed using correct phone, email, and doctor information while managing 50–60 calls per day.
Account Manager
American Car Center
Mar 2020 - May 2022 (2 years 2 months)
Served as the lead point of contact for multiple accounts, building and maintaining long-lasting customer relationships. Managed customer account activity, including negotiating contracts and agreements, to maximize profit.
Provided dialysis-related patient care in a fast-paced environment while using medical terminology and maintaining strong verbal and written communication. Applied basic computer skills and held CPR recognition through the American Heart Association.
Agency Development Manager
Colonial Life & Accident Insurance Company
Dec 2019 - Feb 2020 (2 months)
Identified sales opportunities for insurance plans and managed an existing client portfolio. Handled policy renewals and tracked claims while supporting risk management strategies and business growth.
Insurance Agent
Liberty National
May 2019 - Oct 2019 (5 months)
Developed insurance sales opportunities, managed client portfolios, and handled policy renewals. Tracked claims and maintained client relationships to support ongoing business needs.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Management
2016 - 2020
Earned a Bachelor of Science degree in Management at the University of Phoenix from 2016 to 2020.
Southeast College of Technology
Associate Degree, Medical Administration
1999 -
Completed an Associate Degree in Medical Administration at Southeast College of Technology starting in 1999.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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