pamela wallace

I’m a customer service professional focused on solving real customer problems—handling inbound calls and electronic communications, responding to inquiries about bills, service outages, and emergencies, and keeping interactions accurate through strong documentation.

In my recent role with Eversource Gas, I analyze and address customer questions and concerns (including high bill complaints and discrepancies), manage start/stop service requests, and provide information on safety programs and assistance options. Previously, I’ve supported customers through Barclays collections by negotiating payment arrangements, resolving account disputes, and conducting risk assessments to help people get back on track.

I also bring a tax-support background from my seasonal work as a TurboTax Software Expert—providing tax advice, preparing full-service returns, performing tax calculations, and answering product/software inquiries using government resources and team expertise, all while communicating with empathy through video and audio tools.