Hailey Stokes

Organized and maintained appointments and handled incoming emails, faxes, and posts, often communicating on behalf of management. Screened calls and inquiries, supported client decision-making, and coordinated travel, visas, accommodations, and meeting readiness.

Collected income and expense documentation, completed client tax paperwork, and filed required documentation. Reviewed reports for possible errors, answered tax and finance questions, and researched tax trends and regulations to support accurate preparation.

Operated molding equipment and monitored production to ensure items met predetermined specifications. Detected jams and malfunctions, made necessary adjustments, and performed visual inspections to identify deficiencies.

Provided receptionist and administrative support for company leaders and senior executives, supporting tax preparation and day-to-day operations. Drafted and proofread emails, letters, memos, presentations, and reports; helped streamline processes for inventory and scheduled auto-deliveries.

Handled customer calls with accurate answers, de-escalated dissatisfied customers, and provided patient support. Updated customer accounts with billing, shipping, and warranty information and guided callers through troubleshooting and using products or services.

Supervised business operations by delegating responsibilities, monitoring store activity, and ensuring appropriate provisioning and staffing. Resolved conflicts from customers and employees, provided feedback and training, and analyzed processes to improve efficiency and meet business and profit objectives.

Attended ABC Auctions in Bowling Green, Kentucky from 2015 to 2016.

Grade: 3.8 GPA

Activities and societies: Who’s Who Award in Math and Science (2010); Honor Roll Graduate (2011); Class President (2010, 2011); FBLA (2010, 2011).

Completed high school studies at Paducah Tilghman High School from 2008 to 2011. Earned a 3.8 GPA and received academic recognition during attendance.