MBMontassar Bouchiba
@montassarbouchiba
IT & Operations specialist with 13+ years in customer success and financial operations.
LithuaniaWhat I'm looking for
I am a tech-savvy IT and Operations specialist with over 13 years of experience across banking, gaming, and IT sectors. I combine technical support, IT service management, and financial operations to deliver reliable customer-facing and back-office solutions.
I have hands-on experience in KYC/KYB verification, financial-crime risk assessments, chargeback resolution, and compliance monitoring, consistently ensuring regulatory adherence and data protection. I routinely collaborate with Compliance teams to escalate and resolve complex cases.
Operationally, I manage IT infrastructure, workplace setups, ticketing systems, and vendor/supplier tasks while producing analytical reports to optimize workflows. I have led multi-product support efforts and implemented process improvements that reduced friction and improved customer outcomes.
I am multilingual (English, French, Arabic) and bring strong problem-solving, communication, and organizational skills. I seek roles where I can continue improving operational efficiency, support scalability, and contribute to cross-functional initiatives.
Experience
Work history, roles, and key accomplishments
Client Support & Financial Ops
Market Pay
May 2024 - Present (1 year 8 months)
Provided multilingual customer support and resolved complex financial transaction issues including double charges and chargebacks; conducted KYC/KYB screenings and financial-crime risk assessments to ensure regulatory compliance.
IT Service Desk Specialist
CSD Engineers
Apr 2022 - May 2024 (2 years 1 month)
Managed IT infrastructure and workplace setups, diagnosed hardware/software issues and administered email systems while using help desk ticketing to prioritize and resolve technical incidents.
Client Service Delivery Analyst
Notified
Jun 2020 - Apr 2022 (1 year 10 months)
Managed financial content and press releases for compliance, troubleshot platform issues and escalated incidents, and produced daily/weekly/monthly reports to optimize operations and prevent workflow spikes.
NConducted KYC document verification and investigated financial crime risks and fraud reports while providing in-app customer support and maintaining strict data security protocols.
Senior Product Support Specialist
5CA
Sep 2015 - May 2018 (2 years 8 months)
Led support for 8+ products and managed projects for Xiro Drones and 505 Games, developed knowledgebase resources, analyzed support metrics and implemented process improvements to enhance customer experience.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Manchester
Bachelor's degree, Social Psychology
2008 - 2010
Completed a Bachelor's degree in Social Psychology, focusing on social behavior and research methods.
Université de Tunis El Manar
Graduate Diploma, International Marketing
2006 - 2008
Completed graduate-level studies in International Marketing with coursework in global marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
Lithuania
TunisiaSalary expectations
Social media
Job categories
Interested in hiring Montassar?
You can contact Montassar and 90k+ other talented remote workers on Himalayas.
Message MontassarFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
