Haithem LOUHICHI
@haithemlouhichi
I resolve technical incidents for French-speaking customers and coordinate teams to deliver SLA-compliant support.
TunisiaWhat I'm looking for
At UMANLINK – Solutions30 France, I support French customers with technical incidents, coordinate field technicians and internal teams, and manage requests from diagnosis through resolution. I’ve supported major accounts including Sodexo and Kingfisher while maintaining accurate ticket documentation and SLA compliance.
Across IT support, customer support coordination, and quality assurance on the PayPal project at Transcom, I’ve resolved hardware, software, network, and service issues, coached teams on quality improvements, and focused on clear communication and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Customer Support Specialist
Umanlink Solutions30 France
Jan 2021 - Present (5 years 7 months)
Provide technical support to French customers while coordinating with technicians and internal teams to ensure timely resolution of service requests and technical incidents. Resolved complex technical issues, managed incidents, and ensured SLA compliance.
Education
Degrees, certifications, and relevant coursework
Haithem hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Salary expectations
Job categories
Skills
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