FXM User

Managed disenrollment and case processing workflows, ensuring accurate documentation and timely updates. Maintained detailed case records and follow-ups to support continuity of care while handling CMS-authorized cases with compliance and data accuracy.

Resolved customer tickets across chat and email channels with timely and accurate responses. Maintained product and inventory data alignment between systems and used AI-based tools to retrieve information and support internal workflows.

I handled reservations, took customer needs, and gave options for the customers to choose from.

Supported reservation management and updated customer accounts with accurate records of bookings, policies, and interactions. Provided written communication support and maintained internal systems through detailed documentation and follow-ups.

Medical Interpretation for patients around the U.S, complied with HIPPA regulations and provided clear and literal interpretation.

Facilitated accurate documentation of medical interactions while ensuring HIPAA compliance and confidentiality. Supported healthcare workflows through clear communication and record clarity with attention to detail.

I was a team support for the whole floor as well as multiple teams. Oversaw team coachings and administered KPI rulings for improvement.

Created and managed detailed service tickets, ensuring correct categorization and follow-up. Maintained internal Excel reports for performance tracking and supported onboarding documentation for new hires while organizing workflows to meet SLA requirements.

I was a customer support agent, a I entered all of the data relating to customer complaints and call drivers.
Technical support was given when necessary.

Earned a bachelor's degree in Digital Animation & Interactive Design at UNITEC. Completed the program in 2025.

Grade: 8-11

Completed a High School Diploma with a focus on Science & Humanities at Shadai School. Graduated in 2020.