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Diwakar DiwakarDD
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Diwakar Diwakar

@diwakardiwakar

Customer-focused voice process specialist with strong communication skills.

India
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What I'm looking for

I seek a customer-focused role in an international voice process where I can use CRM and call-handling skills, collaborate with a supportive team, and grow professionally while delivering excellent customer experiences.

I am a customer service professional experienced in international voice processes, focused on delivering high-quality support and ensuring customer satisfaction through clear communication and active listening.

I have hands-on experience with CRM platforms and call center software, and I leverage ticketing systems and communication tools to resolve queries efficiently and accurately.

My core strengths include time management, attention to detail, problem-solving, and collaboration within team settings to meet organizational goals and improve customer experience.

I am seeking opportunities to apply my expertise in customer support, grow professionally, and contribute to a customer-centric team in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Accurio Health logoAH
Current

AR Sr Executive

Accurio Health

Jun 2025 - Present (1 year)

Accounts Receivable (AR) Specialist with proven experience in US healthcare revenue cycle and international
voice process. Expertise in resolving denials, managing aging accounts, and driving timely reimbursements
through effective insurance follow-ups. Known for delivering accuracy, compliance, and strong communication
with US stakeholders

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University logoIU

Indira Gandhi National Open University

Bachelor of Arts, Arts

Completed a Bachelor of Arts through IGNOU, focusing on undergraduate coursework and skills development.

Central Board of Secondary Education logoCE

Central Board of Secondary Education

Higher Secondary Certificate, Higher Secondary

Completed Higher Secondary (Class 12) under the Central Board of Secondary Education.

Central Board of Secondary Education logoCE

Central Board of Secondary Education

Secondary School Certificate, Secondary Education

Completed Secondary School (Class 10) under the Central Board of Secondary Education.

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