Fayokemi Ajayi
@fayokemiajayi
I resolve customer issues and improve service across remote and retail environments.
What I'm looking for
I've supported customers and operations at Sashatobs Nation, Drinks.ng, and KAKOKUN Ventures, handling service delivery, customer concerns, and client relationships.
At Sashatobs Nation, I provided remote operational support while managing social media and customer service. At Drinks.ng, I educated customers, recommended products, and sold drinks on the shop floor.
Over five years in customer-facing work, I've managed high-volume inquiries through calls, emails, and face-to-face interactions. I focus on resolving complaints, solving problems, and turning difficult experiences into positive ones.
I'm also completing a BSc in Intelligence and Security Studies at Afe Babalola University.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Sashatobs Nation
Jan 2025 - Apr 2026 (1 year 3 months)
Provided remote operational help, including social media management and customer services.
Merchandiser
Drinks.ng
Jan 2024 - Jan 2025 (1 year)
Educated, recommended, and sold drinks to customers on the shop floor.
Customer Service Representative
Kakokun Ventures
Aug 2017 - Jul 2023 (5 years 11 months)
Handled customer complaint resolution, client relationship management, and service delivery.
Education
Degrees, certifications, and relevant coursework
Afe Babalola University
Bachelor of Science, Intelligence and Security Studies
2022 -
Grade: 3.90
Pursuing a Bachelor of Science in Intelligence and Security Studies with a GPA of 3.90.
Mary Immaculate Grammar School
Secondary School Certificate, General Studies
2017 -
Grade: Excellent
Completed secondary education with an excellent SSCE result.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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