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I am a highly resourceful, tech-savvy Executive Assistant specializing AI & Automation in high-volume customer support and administrative operations. I use AI tools like ChatGPT and Microsoft Copilot, along with Microsoft 365, to improve efficiency and communication.

In customer support, I maintained a 95% customer satisfaction rating while streamlining processes and reducing response times through effective prioritization. I resolved 80 weekly inquiries via email and live chat, implemented a structured ticket prioritization system that cleared backlogs by 40%, and managed CRM records for 500 accounts in HubSpot and Zendesk—reducing data errors by 25%.

I also support executives through structured management and clear coordination, using Microsoft Teams and Outlook to handle daily scheduling, communication, drafting correspondence, and summarizing meeting notes so no action items are missed. Alongside this, I conducted and presented original research as an Academic Researcher & Speaker, designing professional conference decks with Canva and PowerPoint.