Open to opportunities

Favour Nkoro

@favournkoro

Dedicated customer service professional committed to delivering exceptional experiences and building lasting client relationships.

Nigeria

Message

What I'm looking for

I am looking for a customer service role — ideally remote where I can apply my communication and problem-solving skills to deliver outstanding support to customers. I thrive in environments that value teamwork, continuous learning, and employee growth.I am seeking a company that treats customers with respect and empowers its support team with the right tools and training to succeed.

I am a results-driven customer service professional with a passion for helping people and solving problems efficiently. I thrive in fast-paced environments where clear communication, empathy, and attention to detail are essential.

Throughout my career, I have developed strong skills in handling customer inquiries, resolving complaints, and ensuring customer satisfaction across various channels including phone, email, and live chat. I take pride in turning challenging situations into positive outcomes and building trust with every interaction.

Experience

Work history, roles, and key accomplishments

Customer service

Scud fashion

Jan 2024 - Nov 2025 (1 year 10 months)

I was a customer service representative

Microsoft Office Microsoft Excel Microsoft Word

Customer Service Representative

Scud Fashion Empire

Jan 2024 - Jan 2025 (1 year)

Provided customer support through phone calls, walk-ins, and digital channels, and processed orders and requests accurately and on time. Resolved customer complaints while maintaining a friendly, welcoming front desk environment.

Customer Service Front Desk Support Order Processing Complaint Resolution Communication Skills Digital Customer Support Time Management Teamwork

Intern - Project Manager

University of Nigeria and Research Farm

Jan 2023 - Jan 2024 (1 year)

Served as a project manager for an agriculture bioresearch engineering workshop at the university research farm, supporting planning and workshop activities. Participated in training and seminars on microplastics and their effects on soil nutrients and organisms.

Project Management Workshop Coordination Environmental Research Microplastics Seminar Participation Public Speaking Teamwork

Education

Degrees, certifications, and relevant coursework

University of Nigeria

Bachelor of Agriculture (B.Agric), Agriculture (Soil Science)

2018 - 2024

Grade: Second Class Lower Division

Earned a Bachelor of Agriculture (B.Agric) at the University of Nigeria (Nsukka), graduating with a Second Class Lower Division. Completed study and research focused on agriculture and soil science, including an unpublished long essay on microplastics and degraded Ultisols.

Immaculate Comprehensive Secondary School

WAEC (West African Examination Council), Secondary Education

2011 - 2017

Completed secondary education and prepared for the West African Examination Council (WAEC) examinations. Coursework included English, Mathematics, Physics, Chemistry, and Biology.