Open to opportunities

Chinecherem Kayne Ethelbert

@chinecheremkayneethe

Customer Engagement Agent and fashion entrepreneur blending customer service, project planning, and risk-aware operations to drive satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own customer experience, support reliable documentation, and contribute to smooth project execution. I want opportunities to grow through responsibility, strong mentorship, and work that values integrity and continuous improvement.

I’m a results-driven professional with a B.Tech in Crop Science and Technology, and I bring a disciplined, detail-oriented approach to customer engagement and operations. I focus on excellence, integrity, and continuous growth while ensuring clear communication and accurate follow-through.

In customer-facing work, I manage client inquiries and policy-related concerns, maintain accurate documentation of interactions, and support high satisfaction levels. I’m also comfortable coordinating service processes end-to-end and troubleshooting problems quickly to keep outcomes on track.

As the Owner of a fashion brand, I oversee operations, finance, and customer relations—applying design thinking and risk management to drive sustainability and growth. I handle budgeting and cost control, and I manage project execution from concept to completion with consistent accountability.

I’ve also supported learning and development through teaching assistant responsibilities, and strengthened my practical background through an agricultural development internship where I analyzed agricultural data to improve yield and sustainability. Across leadership and volunteer roles, I coordinate logistics, manage finances, and act as a liaison to ensure outreach runs smoothly.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

Esperance Couture

Dec 2022 - Present (3 years 7 months)

Founded and managed a fashion brand, overseeing operations, finance, and customer relations. Handled budgeting, cost control, and project execution from concept to completion.

Business Operations Financial Management Budgeting Cost Control Customer Relations Risk Management Project Planning Project Execution Design Thinking

Customer Engagement Agent

NSIA Insurance Limited

Aug 2025 - May 2026 (9 months)

Managed client inquiries and policy-related concerns, providing customer support and maintaining high satisfaction. Kept accurate documentation of client interactions.

Customer Support Client Relationship Management Customer Documentation Problem Solving

Treasurer/Financial Secretary

St Mark Station Youth

Jan 2022 - Jan 2025 (3 years)

Served as Treasurer/Financial Secretary for St Mark Station Youth over multiple years. Managed financial responsibilities for the group.

Financial Management Budgeting

Intern

IMO Agricultural Development Programme

Mar 2023 - Aug 2023 (5 months)

Supported agricultural development projects and crop management initiatives. Analyzed agricultural data to improve yield and sustainability.

Agricultural Development Support Sustainability

Member, Investigating Unit

ICPC/SAV, FUTO

Jan 2019 - Jan 2023 (4 years)

Served as an electioneering officer and investigated student-related cases within the investigating unit. Worked on case investigation responsibilities from 2019 to 2023.

Investigation Case Management Electioneering & Compliance

Teaching Assistant

St. John Leonardi Model School

Apr 2022 - Nov 2022 (7 months)

Assisted with lesson planning and classroom management. Supported academic activities and student engagement.

Lesson planning Classroom Management Student Engagement Educational Leadership Teamwork

Welfare Officer

National Association of Catholic Corps Members (NACC)

Nov 2025 - Present (8 months)

Coordinated welfare logistics for a visitation outreach and facilitated donation distribution and inmate engagement activities. Served as a liaison between NACC and prison officials to support smooth outreach delivery.

Welfare Coordination Logistics Donation Distribution Communication Inmate Engagement Activities