Open to opportunities

ELIZABETH AKANBI

@elizabethakanbi

Project Manager and customer-focused professional delivering coordinated client support, clear communication, and operational excellence.

Nigeria

Message

What I'm looking for

I’m seeking a remote Customer Service Representative role where I deliver exceptional customer experiences, respond empathetically to concerns, and use clear communication and documentation to support organizational goals.

I’m a customer-focused professional with over four years of experience providing client support, managing stakeholder relationships, resolving complex issues, and coordinating services in fast-paced environments. In my current role as Project Manager, I coordinate operations across multiple facilities, oversee day-to-day workflows, and resolve issues to keep service delivery consistent and compliant.

I manage budgets, supplies, and resource allocation, conduct site visits and compliance checks, and lead training sessions for staff and stakeholders on program procedures and best practices. I also liaise with government agencies and partner organizations to build working relationships, while providing timely, professional, and empathetic responses to client inquiries. My background is strengthened by strong documentation and reporting practices, plus certifications in Data Analytics and Customer Service Fundamentals.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Royal Heritage Health Foundation

Jan 2025 - Present (1 year 6 months)

Coordinate operations across multiple facilities to ensure consistent service delivery and operational standards. Oversee staff, manage budgets and supplies, and liaise with government agencies and partners while responding professionally to client inquiries.

Project Management Operations Management Budgeting Resource Allocation Training Facilitation Stakeholder Management client support Issue Resolution Documentation Report Writing Microsoft Word Google Docs Google Sheets Zoom Microsoft Teams Google Meet Problem Solving Time Management Teamwork

Project Officer

Royal Heritage Health Foundation

Oct 2022 - Jan 2025 (2 years 3 months)

Manage and execute programs from planning through completion to meet deliverables and timelines. Coordinate cross-functional teams, deliver training, build partnerships with government and partners, and adjust strategies using feedback and performance data.

Program Delivery Project Planning Cross functional Coordination Training Facilitation Stakeholder Management Partnership Building Monitoring and Evaluation Documentation Report Writing client support Issue Resolution Microsoft Word Google Docs Google Sheets Problem Solving Time Management Teamwork

Volunteer Facilitator

Royal Heritage Health Foundation

May 2022 - Oct 2022 (5 months)

Facilitated training sessions for program participants and supported their personal and career development. Tracked training outcomes and produced clear written reports and documentation for the project team.

Training Facilitation Participant Support Training Tracking Reporting Documentation Teamwork

Educator

National Youth Service Camp

Mar 2020 - Feb 2021 (11 months)

Collaborate with colleagues to promote effective teaching practices and provide tailored student support. Conduct parent/guardian meetings, integrate technology into daily activities, and grade/evaluate assignments on schedule.

Tailored Support Technology Integration Assignment Grading Evaluation Teamwork Time Management

Undergraduate Research Assistant

FUTA Teaching and Research Farm

Feb 2019 - May 2019 (3 months)

Performed daily operational administrative and technical duties with accuracy and efficiency. Prepared written communications, reports, and documentation to support smooth operations.

Research Support Administrative Support Written Communication Report Writing Documentation Records Management Problem Solving Time Management Teamwork

Intern

Institute of Agricultural Research and Training (IAR&T)

Jun 2018 - Nov 2018 (5 months)

Conducted research by gathering information from multiple sources and presenting findings. Provided friendly customer service, maintained facilities and equipment for operational readiness and safety, and completed assigned duties in a fast-paced environment.

Research Data Collection Gathers Information Present Findings Customer Service Issue Resolution Documentation Problem Solving Time Management Teamwork

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure

Bachelor of Agricultural Technology, Animal Production and Health

Grade: Second Class Honours (Upper Division)

Earned a B.Agric Tech in Animal Production and Health at the Federal University of Technology, Akure. Graduated with Second Class Honours (Upper Division).