Open to opportunities

Favour Nathan

@favournathan

Customer service agent and content writer improving engagement through brand storytelling and feedback-led process improvements.

Nigeria

Message

What I'm looking for

I want to grow in a role that combines customer service with content creation—using feedback analysis and strong storytelling to improve service processes, train teams, and increase customer satisfaction and audience engagement.

I’m a highly motivated, adaptable professional with experience in customer service and content creation. I’m skilled in ghostwriting, brand storytelling, and customer feedback analysis, and I focus on clear communication that turns conversations into better outcomes.

In my recent role, I developed content creation ideas that supported company initiatives while providing customers with well-informed product and service recommendations. I enhanced brand storytelling and increased audience retention by [20%], then used CRM tools to analyze customer feedback, identify service gaps, and recommend process improvements.

I also collaborated with marketing and product teams to align content strategies with customer service initiatives, boosting cross-channel consistency. I trained new hires on effective communication techniques and content creation standards, and I designed interactive FAQ scripts that reduced average customer inquiry resolution time by [25%].

Experience

Work history, roles, and key accomplishments

Customer Service & Script Writer

Stella Lux Empire

Apr 2025 - Jun 2026 (1 year 2 months)

Developed content ideas and customer-facing scripts to support company initiatives, improve brand storytelling, and increase audience retention. Analyzed customer feedback using CRM tools, collaborated with marketing and product teams for cross-channel alignment, and trained new hires on communication and content creation standards.