Open to opportunities

Favour Morgan

@favourmorgan

I improve customer experiences and daily operations through client service, reporting, and cross-functional coordination.

Nigeria

Message

What I'm looking for

I'm seeking a growth-oriented organization where I can contribute customer service, client relations, operations, administration, analytical, and problem-solving skills in a fast-paced, customer-focused environment.

At Aero Contractors Company of Nigeria, I support domestic and international passengers through check-in, boarding, enquiries, and complaint resolution while helping teams maintain smooth daily operations.

Previously at Cleo World Kiddies, I managed customer interactions and supported high-value client accounts through personalized communication, contributing to a 20% increase in repeat patronage. I also coordinated with suppliers and logistics partners, maintained customer records, and shared customer-preference insights for inventory planning.

With a B.Sc. in International Relations, I bring professional communication, emotional intelligence, research, reporting, and cross-cultural engagement to fast-paced customer-focused environments.

Experience

Work history, roles, and key accomplishments

Operations & Client Liaison Intern

Aero Contractors Company of Nigeria

Jan 2025 - Jan 2026 (1 year)

Served as a key point of contact for passengers, supporting daily operations and ensuring compliance with aviation protocols. Handled enquiries and complaints professionally, collaborating with ground operations to facilitate smooth passenger movement.

Customer Service Client Relations Operations Support Problem Solving Conflict Resolution Cross Cultural Communication Data Reporting

Education

Degrees, certifications, and relevant coursework

Caleb University

Bachelor of Science, International Relations

Activities and societies: Member of the International Relations Student Association; participated in organizing departmental seminars, academic activities, and diplomatic simulations.

Pursued a Bachelor of Science in International Relations, gaining knowledge in global affairs, diplomacy, and cross-cultural communication.