At Wayfair (US), I engaged shoppers, resolved complaints, and handled inbound and outbound interactions across phone, email, and live chat. I also documented conversations and customer records in CRM systems.
At Aero Contractors, I supported passengers with flight bookings, ticket changes, baggage services, and travel requirements. I investigated concerns involving delays and cancellations, and gathered passenger feedback through surveys and digital channels.
At Dohental Motorcycle ltd, I assisted customers with motorcycle inquiries, service appointments, warranty claims, and delivery delays. I documented customer interactions and recommended motorcycles, accessories, and maintenance packages based on customer needs.
