Open to opportunities

Favour Effiong

@favoureffiong

Message

I improve customer experiences through CRM-driven support, lead qualification, and appointment setting.

Nigeria

Message

What I'm looking for

I'm looking for a full-time remote role where I can deliver customer support, manage CRM workflows, qualify leads, and collaborate with cross-functional teams to improve customer satisfaction and meet performance targets.

I've supported customers and sales teams at Opulent Touch, Coldigify, Microless Systems, Ultra Blue, and Unilever Nigeria. At Ultra Blue, I increased sales by 15% through strategic upselling and cross-selling while resolving product issues and strengthening customer relationships.

I manage high-volume inbound and outbound interactions, qualify leads, schedule appointments, and maintain accurate CRM pipelines in HubSpot. I also use Zendesk, Salesforce, Freshdesk, Intercom, and Zapier to resolve inquiries, automate follow-ups, support smooth handoffs, and help remote teams meet CSAT and KPI targets.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Opulent Touch

Jan 2026 - Jun 2026 (5 months)

Conducted outbound calls and follow-up communications to schedule qualified appointments for the sales team. Managed calendars and tracked lead interactions in HubSpot CRM, leveraging workflows and Zapier automations to streamline processes.

Outbound Calling Appointment Setting HubSpot Zapier Lead Qualification Pipeline Management Workflow Automation Calendar Management

Business Development Executive

Coldigify

Jan 2025 - Dec 2025 (11 months)

Engaged potential customers through calls, emails, and online channels to introduce services and provide support. Maintained customer records and managed deal pipelines using HubSpot CRM, using Zapier to automate follow-ups and data syncing.

Business Development Customer Engagement HubSpot Zapier Lead Qualification Pipeline Management Objection Handling Data Management

Operations Supervisor

Unilever Nigeria

Oct 2024 - Dec 2024 (2 months)

Supported daily operations and ensured smooth workflow coordination across teams. Monitored team activities to maintain quality service delivery and resolve operational issues promptly.

Operations Management Team Coordination Quality Assurance Problem Solving Workflow Optimization

Customer Service Representative

Microless Systems

Jan 2024 - Sep 2024 (8 months)

Managed high-volume inbound and outbound customer interactions via calls, ensuring efficient query resolution and satisfaction. Resolved complaints, performed live transfers, and maintained accurate CRM records while meeting SLA targets.

Inbound Calls Outbound Calling Customer Support Complaint Resolution CRM SLA Call Transfer Data Entry

Customer Service & Sales Representative

Ultra Blue

Jan 2022 - Sep 2023 (1 year 8 months)

Delivered personalised customer support, increasing sales by 15% through strategic upselling and cross-selling. Resolved product issues and complaints, improving customer retention and building long-term client relationships.

Customer Service Upselling Cross Selling Sales Complaint Resolution Customer Retention Feedback Collection