Open to opportunities

Clara Swai

@claraswai

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Administrative professional skilled in HR, marketing support, and client relations.

Tanzania

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What I'm looking for

I seek a role where I can apply HR and administrative expertise, support marketing and client relations, and contribute to organizational growth in a collaborative, mission-driven environment.

I am a motivated, detail-oriented professional with a Bachelor’s Degree in Sociology and hands-on experience across HR, office administration, marketing support, and customer service. I bring strong digital proficiency in Canva, ChatGPT, Google Workspace, and Microsoft Office, and I communicate fluently in English and Kiswahili.

In HR and administration roles I recruited and onboarded staff, maintained employee records, managed leave and timesheets, coordinated internal training, and supported payroll-related processes. In marketing and sales positions I executed client communications, tender submissions, campaign activations, and account openings while preparing accurate reports and ensuring excellent customer experiences.

I am passionate about contributing to African entrepreneurship, brand building, and organizational growth, and I consistently apply attention to detail, time management, and collaborative leadership to drive results and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Marketing Officer

Boston Consulting Group

Oct 2024 - Dec 2024 (2 months)

Executed marketing and sales activities, managed client communications and follow-ups, and submitted tenders via the National e-Procurement System (NeST) to support business development efforts.

Marketing Sales Client Communication Nest Follow Up Systems

Customer Experience Advisor

Ison Experience

Aug 2024 - Sep 2024 (1 month)

Managed inbound customer calls for the Vodacom account, resolved queries, escalated complex issues appropriately, and completed certified customer service training to improve service quality.

Customer Service Customer Escalation CRM Communication Skills

Office Administrator

Superlife Tanzania Company Limited

Feb 2024 - Jul 2024 (5 months)

Handled office financial records, invoicing, stock counts and client registrations, managed external tasks like deposits and seminar planning, and supported executive-assigned duties to maintain efficient office operations.

Office Administration Invoicing Inventory Management Event Planning Customer Service

Human Resource Assistant

Eldridge Investment Ltd

Feb 2023 - Feb 2024 (1 year)

Managed recruitment, onboarding, and employee records for retail staff, coordinated training and interview scheduling, and supported payroll-related documentation and NSSF liaison to ensure compliant staffing operations.

Recruitment Onboarding Interviewing NSSF Liaison

Salesperson – NBC Activation

Thinkers Marketing Ltd

Feb 2022 - Feb 2023 (1 year)

Activated NBC account openings, educated customers on digital banking and fraud prevention, assisted with registrations, and prepared daily sales reports to drive adoption of banking services.

Sales Customer Education Reporting Fraud Prevention

Census Clerk

Mchafukoge Ward

Jan 2022 - Dec 2022 (11 months)

Collected demographic and housing data for the 2022 national census, identified special groups, and ensured accurate field data collection and reporting.

Data Collection Census Operations Community Engagement Reporting

Sales & Marketing Agent

The Active Dept

Dec 2020 - Jan 2022 (1 year 1 month)

Promoted Mastercard QR payments and Selcom campaigns across multiple seasonal engagements, registered vendors and users, collected feedback, and supported app registrations to boost payment adoption.

Field Sales Customer Feedback Promotions And Campaigns POS E Payment

Sales & Advertising

Selcom

Jan 2021 - Mar 2021 (2 months)

Conducted promotional activities to drive app downloads and food orders, engaged customers in person and reported sales performance to supervisors.

App Adoption performance reporting Customer Outreach Advertising Merchandising

Community Development Officer

Kariakoo Ward

Jul 2018 - Nov 2018 (4 months)

Facilitated group constitution development and proposal writing, mobilized community participation in development activities, and prepared reports for local authorities.

Report Writing Proposal Development Social Services