At Magellan Health, I scheduled and coordinated patient appointments across providers and departments, verified insurance eligibility, and kept patient information accurate in EHR systems while maintaining HIPAA compliance.
At Senture (FEMA), I supported customers through chat, email, and ticketing systems, resolved billing discrepancies, and created knowledge base articles. At Assurant, I handled accounts receivable, insurance verification, and prior authorizations, maintaining 99%+ accuracy in patient, billing, and medical data.
