Fatima Ortiz

I’m a bilingual (Spanish/English) customer service professional and barista with a strong track record in upselling, product promotion, and calm de-escalation in high-pressure moments. Most recently, I worked as a Barista at Scooter’s Coffee, where I upsold through targeted product recommendations, executed promotional campaigns with accuracy, and kept operations organized during peak hours.

Previously, I supported customers as a Customer Service Representative at Nebraska Furniture Mart, using proprietary company software and CRM tools to manage customer data and transaction logs with total accuracy. I also served as a Lead Cashier, auditing financial logs and retail pricing for compliance, coordinating shift transitions, and streamlining workflow across departments through internal communications and sensitive documentation handling.