Nosanda Magubane

I’m a dedicated customer service professional who enjoys working with diverse people and using my listening skills, open-mindedness, and flexibility to resolve issues. I bring an “always open to a new challenge” mindset to every interaction, whether it’s answering inbound calls or following up on orders.

In my roles as a Customer Service Representative, I provided world-class service to international customers by communicating via telephone, email, online chat, and social media. I document customer information, handle accounts accurately, suggest products and services based on customer needs, and maintain a courteous, calm approach—especially during stressful moments.

I’ve also gained hands-on experience in fast-paced customer-facing environments as a Cashier at Shell Garage and as a Supervisor at Capability BPO. I’m confident applying and interpreting policies and procedures, troubleshooting common issues, escalating queries when needed, and coordinating with teams to find solutions quickly.