Yoelmy Baldera

I am a dedicated customer service professional with a strong background in hospitality and claims management. My experience as a Barista at Starbucks has honed my ability to memorize extensive menu items and create custom drinks for a high volume of customers, ensuring a friendly and efficient service. I thrive in fast-paced environments, maintaining composure and delivering exceptional service even during peak hours.

Prior to my role at Starbucks, I worked as a Customer Service and Claims Representative at Affinity Health Plan, where I verified health plan coverage and eligibility while effectively communicating benefits information. My ability to document interactions accurately and resolve provider issues has been instrumental in supporting a wide variety of inquiries. I am passionate about utilizing my skills to foster positive customer relationships and contribute to team success.