Fatima Mohammed

Conducted regular audits of company operations, identifying inefficiencies and recommending process improvements. Evaluated internal controls, reporting on weaknesses and providing actionable advice for risk management and compliance. Enhanced operational efficiency and security by analysing business practices and proposing improvements.

Managed 180-250 daily incoming customer calls, resolving issues and complaints within set timeframes. Liaised with governmental entities to discuss client issues, ensuring the accurate representation of customer needs. Delivered consistent, high-quality customer service, achieving organizational goals and maintaining best practices.

Assisted with daily care of patients, including medical and personal needs, while ensuring comfort and dignity. Managed billing, verifying insurance coverage, preparing invoices, and coordinating with medical staff for accurate charges. Contributed to a positive patient experience through compassionate care and thorough attention to detail.

Assisted customers in making informed purchasing decisions and provided tailored solutions to meet their needs. Maintained customer database and followed up with clients to ensure satisfaction and address evolving needs. Contributed to sales targets by engaging customers and promoting product offerings creatively.

Welcomed students, providing accurate and comprehensive information using appropriate tools and methods. Managed large volumes of incoming calls and handled student inquiries with professionalism and empathy. Ensured equipment functionality by completing preventive maintenance and managing inventory.

Studied core business administration principles alongside specialized knowledge in Management Information Systems. Gained expertise in leveraging technology to solve business problems and improve organizational efficiency.