fathia ogunmola
@fathiaogunmola
Non-voice customer support professional supporting Shopify customers and building CRM-connected communication workflows.
NigeriaWhat I'm looking for
At Fathia Automates, I design workflows that help businesses organize customer communication, follow-ups, and repetitive administrative processes. I build and explore CRM-connected workflows, while communicating with clients about their requirements and supporting implementation.
For JBeauty, Australia, I responded to product, order, and delivery enquiries through Instagram direct messages and email. I’ve also supported Shopify store operations by checking fulfilment and tracking details to give customers accurate order updates.
Experience
Work history, roles, and key accomplishments
Founder & AI Automation Specialist
Fathia Automates
Jan 2025 - Present (1 year 9 months)
Designs and implements workflows to help businesses organize customer communication, follow-ups, and administrative processes. Communicates with clients to understand requirements and provide implementation support.
Shopify E-commerce Support
Customer Service Experience
Jan 2021 - Present (5 years 9 months)
Supported Shopify store operations and customer enquiries regarding orders and fulfilment. Provided accurate updates based on order information and tracking details.
Freelance Digital Communication & Customer Support
JBeauty
Jan 2023 - Dec 2024 (1 year 11 months)
Responded to customer enquiries via Instagram and email, providing product, order, and delivery information. Handled customer-facing communication with attention to accuracy and responsiveness.
Freelance Writer
Paid Outsourced Writing Projects
Produced written content for paid assignments, adapting tone and structure to suit different audiences. Researched topics and edited work for clarity and accuracy.
Media Intern
Agidigbo FM
Gained experience in a professional media environment, strengthening communication, research, and information-handling skills.
Education
Degrees, certifications, and relevant coursework
Federal University Oye-Ekiti
Bachelor of Science, Mass Communication
Grade: Second Class Upper Division
Completed a Bachelor of Science in Mass Communication with Second Class Upper Division.
Availability
Location
NigeriaAuthorized to work in
Portfolio
verdant-llama-0509dc.netlify.appSalary expectations
Social media
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