Oluwatoyin Adesanya

I’m an ecommerce customer support specialist with 3+ years of hands-on experience supporting online stores built on Shopify, Etsy, Amazon, and Wix. I manage high-volume customer inquiries across live chat, email, phone, SMS, and social media staying fast, empathetic, and brand-consistent.

I’m strong in order management and customer lifecycle ownership: I process and track orders, proactively communicate shipment updates, and resolve delivery issues before they escalate. I handle returns, refunds, replacements, and billing disputes with accuracy and care, while protecting both customer experience and business revenue.

I work efficiently with Gorgias, HubSpot, and Freshdesk to manage support queues, keep thorough documentation, and maintain zero ticket backlogs. I monitor customer reviews and social comments, de-escalate when needed, run proactive follow-ups for pending orders and payments, and collaborate across sales, logistics, and admin teams to resolve complex cases in a remote-first environment.