Daramola Samuel
@daramolasamuel
AI-enabled customer support specialist using Zendesk, HubSpot, Intercom, and Freshdesk to boost retention.
NigeriaWhat I'm looking for
I’m an AI-Enabled Customer Support Specialist and a Civil Engineering graduate, delivering advanced support workflows with Zendesk, HubSpot CRM, Intercom, and Freshdesk. I focus on AI-driven Customer Success strategies that automate processes, improve relationship management, and strengthen retention through empathetic, human-like responses.
In my freelance role, I managed international Shopify support operations with a 4.9/5.0 rating across 20 client interactions, reduced response times to under 4 hours, and achieved a 92% first-contact resolution rate. I also ran an AI-Enhanced Support Proficiency project, simulating 120+ ticket resolutions, configuring Intercom AI chatbot workflows (Fin), and building documentation to reduce repeat inquiries by 40%.
Experience
Work history, roles, and key accomplishments
AI-Enhanced Support Training
Self-Directed Training
Jan 2025 - Apr 2026 (1 year 3 months)
Simulated 120+ Zendesk and HubSpot ticket resolutions, using AI tools to draft high-quality, personalized responses. Configured Intercom Fin AI chatbot workflows and built knowledge base documentation to reduce repeat inquiries by 40%.
Freelance Customer Support
Freelance
Feb 2024 - Nov 2024 (9 months)
Managed support for international Shopify stores, maintaining a 4.9/5.0 rating across 20 client interactions while reducing response times to under 4 hours. Handled billing, order tracking, and account setup inquiries with a 92% first-contact resolution rate and boosted repeat-purchase rates by 20% using empathetic copywriting.
Education
Degrees, certifications, and relevant coursework
Federal University Oye-Ekiti
Bachelor of Engineering (B.Eng), Civil Engineering
Earned a Bachelor of Engineering (B.Eng) in Civil Engineering from Federal University Oye-Ekiti, graduating in June 2025.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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