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Farryal Nayar

@farryalnayar

Message

I keep operations, systems, and data accurate across high-volume support environments.

United Arab Emirates

Message

What I'm looking for

I'm looking for an operations, systems, or administration role where I can improve data accuracy, resolve user and system issues, coordinate across teams, and support reliable business processes.

At Marsh in Dubai, I manage high-volume operational queries through JIRA, validate HBB records, and support Group Medical and Group Life portfolios.

I provide end-user training and troubleshooting for the Benefits You Everyday client portal across UAE and GCC accounts, while coordinating data-change requests across placement, onboarding, and offshore teams.

Previously at West Herts College, I administered student and exam records across ProSolution, Celcat, QLV4, and QL-x. I resolved system, data, and access queries while supporting system updates, data migrations, invigilator coordination, and exam logistics.

I bring practical experience in SQL, Oracle, Access, Excel, JIRA, and records systems, alongside customer-facing support from Boots and institutional reporting experience as an Information Officer.

Experience

Work history, roles, and key accomplishments

Current

Operations Assistant

Current

Marsh

Nov 2023 - Present (2 years 10 months)

Triaging and allocating operational queries via JIRA across Operations and COE teams, managing a high-volume ticket queue. Administering and validating records in the internal HBB system, maintaining data integrity across Group Medical and Group Life portfolios.

Jira Database Management SQL Oracle Access Excel Cloud Computing AWS SaaS PaaS end user support Training Data Integrity Troubleshooting WEKA Figma

Exams Officer

West Herts College

May 2022 - Nov 2022 (6 months)

Administered student records and exam data in ProSolution, Celcat, QLV4, and QL-x, ensuring accuracy across enrolment, scheduling, and certification systems. Acted as first point of contact for system-related queries from staff and awarding bodies, resolving data and access issues within college deadlines.

ProSolution CELCAT QLV4 QL X Policy and Records Systems Jira Ticket Triage Systems Administration end user support Data Accuracy In ATS Stakeholder Communication Problem Solving

Customer Assistant

Boots

Nov 2017 - Apr 2019 (1 year 5 months)

Delivered accurate, efficient service using in-store POS and transaction systems, resolving customer queries at point of contact.

POS systems Customer Service Query Resolution

Information Officer

West Herts College

Oct 2015 - Dec 2016 (1 year 2 months)

Analysed institutional data using Excel, Access, and SQL to support reporting and operational decision-making. Provided front-line support to students and staff, including exam invigilation and accessibility assistance.

Excel Access SQL Data Analysis Reporting Front Line Support Accessibility