Open to opportunities

Nishita Vijayakumar

@nishitavijayakumar

I resolve production application issues, automate monitoring, and strengthen customer onboarding and support operations.

United Arab Emirates

Message

What I'm looking for

I'm looking for an organization where I can grow and apply my application support, operations, automation, and client-facing problem-solving skills to support both my career and the company's consistent growth.

I'm supporting Digital Dubai as an Application Support Specialist, resolving real-time production issues and delivering fixes, root-cause analysis, deployment, and migration support.

I've spent over 10 years providing technical support for client applications, implementing enhancements, assessing technology risks, and translating production issues into practical business solutions.

At Infosys, I supported financial applications for major US clients, used SQL to analyze and resolve incidents, and collaborated with development and internal integration teams to drive issues to resolution.

I build monitoring and business-automation scripts, manage incidents and service requests under ITIL guidelines, and guide customers through onboarding, product adoption, and successful integrations.

Experience

Work history, roles, and key accomplishments

Current

Application Support Specialist

Current

Digital Dubai

Mar 2023 - Present (3 years 6 months)

Provides technical support for client applications, handles production issues, and ensures smooth operations.

Application Support Incident Management Root Cause Analysis Client Communication

Data Science Certification

Edoxi Training Institute

Jan 2023 - Jul 2023 (6 months)

Worked as Data Science Certification at Edoxi Training Institute.

Analyst

Currently Seeking New Role

Oct 2019 - Mar 2023 (3 years 5 months)

Worked as Analyst at Currently Seeking New Role.

Technology Analyst

Infosys

Sep 2018 - Oct 2019 (1 year 1 month)

Provided fixes for the application problems or incidents that disrupted the business of clients.
Identified root cause of the problem and collaborated with the development team to resolve the issue.
Respond to the issues assigned, conduct impact analysis of the issues, identify and evaluate different workarounds or solution alternatives.
Liaise with internal teams for system integration issues.

Senior systems engineer

Infosys

Jan 2011 - May 2016 (5 years 4 months)

Service and Incident Management analysis and resolution.
Worked on SQL queries for analysis and resolution of issues related to application.
Operated with major US client on their Financial set of applications involving various purchases and procurements.
Handled clients of multiple regions and queried them to quickly understand the root cause of problems.
Expertise in building client relationship