Nusrat jahan
@nusratjahan4
Customer service and IT support at Roxy Cinema, resolving customer and technical issues.
United Arab EmiratesWhat I'm looking for
At Roxy Cinema, I provided first-line support for routine hardware, software, and customer-service issues, using structured troubleshooting and escalation when needed. I also logged recurring issues and kept clear status updates between customer service and IT teams.
At Sharjah Entrepreneurship Festival, I supported attendee registration and check-in, kept event records in digital spreadsheets, and responded to visitor enquiries during live operations.
At Sephora, I assisted customers with product recommendations and supported product presentation and stock availability. I’m a third-year Cyber Security undergraduate at De Montfort University Dubai, with training in data analytics, cybersecurity, Premiere Pro, and graphic design.
Experience
Work history, roles, and key accomplishments
IT Support and Customer Service
Roxy Cinema
Mar 2025 - Aug 2025 (5 months)
Provided first-line support for hardware, software, and customer-service issues, using structured troubleshooting and escalation. Logged and tracked recurring issues to support follow-up and improve communication between customer service and IT teams.
Operations and Administrative Volunteer
Sharjah Entrepreneurship Festival
Jan 2024 - Dec 2024 (11 months)
Supported attendee registration and check-in while maintaining accurate event records using digital spreadsheets. Coordinated with event teams to manage registration flow and resolve issues during live operations.
Assisted customers in a high-volume retail environment by identifying needs and recommending suitable products. Maintained product presentation, shelf organization, and stock availability during busy trading periods.
Education
Degrees, certifications, and relevant coursework
De Montfort University Dubai
Bachelor of Science, Cyber Security
Third-year undergraduate in Cyber Security, expected graduation in 2027.
City University Ajman
Cyber Security
Completed first two years of Cyber Security studies before transferring to De Montfort University Dubai.
New Indian Model School
Higher Secondary Education
Completed higher secondary education in 2024.
Coursera
Google Data Analytics Professional Certificate, Data Analytics
Earned the Google Data Analytics Professional Certificate.
Cisco Networking Academy
Introduction to Cybersecurity, Cybersecurity
Completed the Introduction to Cybersecurity course.
Adobe
Adobe Certified Professional in Premiere Pro, Video Editing
Earned the Adobe Certified Professional in Premiere Pro.
Canva Design School
Graphic Design and Branding, Graphic Design
Completed the Graphic Design and Branding course.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Job categories
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