elaf abdalla
@elafabdalla
I improve IT support, POS operations, reporting, and event logistics.
United Arab EmiratesWhat I'm looking for
I've supported IT operations at Update Technology Company, Sudanese French Bank, and the Sharjah International Book Fair, resolving technical issues, configuring software, and keeping POS systems running during live events.
I'm building toward junior Data Analyst, IT Support, Operations, and remote support roles through hands-on reporting, database work, Excel, SQL/MySQL, SPSS, and ongoing Python/pandas and Power BI learning.
Experience
Work history, roles, and key accomplishments
Volunteer Event Organizer
Sharjah Volunteer Centre
Mar 2024 - Present (2 years 6 months)
Coordinated 5+ public and cultural events serving 100–1,200 attendees, supporting visitor flow through data-informed logistics planning and post-event feedback analysis.
POS IT Technician
Sharjah International Book Fair
Nov 2025 - Nov 2025 (0 months)
Installed and configured POS systems on 50+ terminals and provided real-time technical support during a 10-day event, ensuring uninterrupted sales operations.
IT Support Assistant
Update Technology Company
Mar 2022 - Jan 2023 (10 months)
Installed and updated 50+ software systems, improving performance and reducing user complaints by 30%. Designed and led training sessions for 10+ IT staff, achieving a 98% certification pass rate and reducing onboarding time by 20%.
IT Support Trainer (Internship)
Sudanese French Bank
Jun 2019 - Jan 2020 (7 months)
Resolved technical issues for 50+ employees within an average of 15 minutes and improved support response time by 25%. Created user guides and FAQs, reducing recurring support requests by 15%.
Education
Degrees, certifications, and relevant coursework
Alneelain University
Bachelor of Science (Honors), Information Technology
2016 - 2022
Pursued a Bachelor of Science (Honors) in Information Technology, covering core IT subjects and practical applications.
ITIL
ITIL v4 Foundations, Service Management
Completed ITIL v4 Foundations certification covering the four dimensions of service management.
Cisco
Introduction to Cybersecurity, Cybersecurity
Completed the Introduction to Cybersecurity certification, gaining foundational knowledge in cybersecurity principles.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Skills
Interested in hiring elaf?
You can contact elaf and 90k+ other talented remote workers on Himalayas.
Message elafGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
