Open to opportunities

Farrah Dee

@farrahdee

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Results-driven Tech Sales professional specializing in SaaS, CRM-driven lead generation and closing.

United States

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What I'm looking for

I seek a Tech Sales/SaaS role where I can leverage CRM expertise and consultative selling to drive revenue, mentor teams, and grow within a customer-focused, metrics-driven company.

I am a results-driven sales and business development professional with 10+ years of experience in lead generation, customer engagement, CRM management, and closing high-ticket deals. I have a proven track record of exceeding sales targets and driving revenue growth in fast-paced, competitive environments.

At Silver Star Motors Mercedes-Benz, I managed sales development operations, improved conversion rates by 20% through CRM-driven processes, and trained new team members on best practices. Previously, I increased lead engagement by 25% at Audi Brooklyn and oversaw BDC operations at Lexus of Brooklyn, consistently delivering tailored solutions and strong pipeline management.

I bring hands-on experience with multiple CRM platforms (DealerSocket, Momentum CRM, Auto Alert, vAuto, and familiarity with Salesforce), solid technical literacy, and fluency in English, French, and Haitian Creole. I seek roles where I can apply customer-centric selling, technology platforms, and leadership to drive measurable sales outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business Development Assistant Manager

Current

Silver Star Motors Mercedes-Benz

Nov 2020 - Present (4 years 10 months)

Manage sales development operations, improving lead conversion by 20% through CRM-driven qualification, follow-ups, and pipeline management while training new team members on sales processes.

Lead Qualification CRM Management Pipeline Management Sales Training Customer Engagement Revenue Growth

Business Development Representative

Audi Brooklyn

Dec 2018 - Nov 2020 (1 year 11 months)

Managed inbound/outbound sales and full sales cycle, increasing lead engagement by 25% and consistently exceeding monthly sales targets through CRM optimization and targeted follow-up.

Lead Generation Cold Calling Customer Relationship Management Sales Cycle Management KPI Tracking

Business Development Manager

Lexus of Brooklyn

Aug 2016 - Dec 2018 (2 years 4 months)

Oversaw BDC operations and appointment scheduling, maintained accurate DealerSocket pipelines, and monitored team performance to ensure timely customer responses and sales effectiveness.

Scheduling Pipeline Management Customer Service Sales Operations

Education

Degrees, certifications, and relevant coursework

Fisher College

Bachelor's Degree, Criminal Justice

Activities and societies: Intern – Somerville District Court House (Probation Department); Volunteer roles including Assistant Manager at Perkins School for the Blind, Teaching Assistant at Boys & Girls Club, Office Manager at Holy Bible Baptist Church.

Completed a Bachelor's Degree in Criminal Justice at Fisher College, focusing on legal and probation-related studies.