Farowen Barba

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Open to opportunities

Farowen Barba

@farowenbarba

Service coordinator focused on customer satisfaction and professional growth.

What I'm looking for

I want a company driven to Excellency that promotes professional development, where I can complete in depth training and apply my knowledge to meet service standards and maximize customer satisfaction—while growing my interpersonal skills.

I’m a Provider Service Coordinator (Authorization) with experience across customer service, healthcare support, and virtual assistance. My goal is to deliver service that meets company standards while keeping customer satisfaction at the center of every interaction.

From 2020 to 2023 as a Customer Service Representative at Hinduja Global Solutions, I supported healthcare customers through Medical Inbound/Outbound/Emails and Dental inbound/Outbound/Emails. I approached each case with strong communication and problem-solving to help customers get clear, timely support.

Earlier, I worked as a Virtual Assistant - AI Teaching at Celo Business Solutions Incorporated (2018–2020), including serving as a Singapore Government Virtual Assistant and using flexAnswer Virtual Assistant capabilities. That experience strengthened my ability to follow structured requirements while adapting quickly to different support needs.

In every role, I focus on in-depth training, applying what I learn in real workflows, and developing my interpersonal growth. I’m looking for a company driven to excellence that promotes professional development and continuous improvement.

Experience

Work history, roles, and key accomplishments

EV

Service Coordinator (Authorization)

Evolent

Jan 2024 - Jan 2026 (2 years)

Coordinated provider service authorizations and supported customer inquiries to maintain service and customer satisfaction standards. Managed authorization-related customer interactions through organized communication.

Authorization Management Customer Service Service Coordination Email Support Problem Solving Computer Literacy Communication Skills

HS

Customer Service Representative

Hinduja Global Solutions

Jan 2020 - Jan 2023 (3 years)

Provided healthcare customer support for medical and dental inquiries through inbound/outbound calls and email. Delivered timely responses and assistance to support customer needs and service continuity.

Customer Support Healthcare Support Inbound & Outbound Customer Service Communication Skills Problem Solving Customer Satisfaction

CI

Virtual Assistant (AI Teaching)

Celo Business Solutions Incorporated

Jan 2018 - Jan 2020 (2 years)

Worked as a virtual assistant supporting AI teaching and customer interactions for the Singapore government. Provided responses and assistance using flexAnswer virtual assistant tools.

Virtual Assistance FlexAnswer Remote Customer Support Communication Skills Computer Literacy

Education

Degrees, certifications, and relevant coursework

NU

New Era University

Bachelor’s/College Degree, Computer Science / Information Technology

2018 -

Earned a bachelor’s/college degree at New Era University with a major in Computer Science / Information Technology.

Tech stack

Software and tools used professionally

Gmail

Enhance

Objective

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