Veia User
@veiauser
Detail-oriented virtual assistant with expertise in customer service.
What I'm looking for
I am a highly organized and detail-driven professional with over 3 years of experience in administrative support, customer service, and healthcare support. My background includes roles as a Cold Caller and Prior Authorization Specialist, where I honed my skills in customer interaction, data entry, and maintaining accurate records. I am known for my exceptional attention to detail and a strong sense of confidentiality, which I believe are crucial in any administrative role.
In my recent position as a Real Estate Virtual Assistant, I successfully generated and qualified leads through strategic cold calling, contributing to pipeline growth and closed deals. My experience in processing prior authorization requests has equipped me with the ability to collaborate effectively with various stakeholders, ensuring compliance with insurance requirements and expediting approval processes. I am passionate about leveraging my skills in a remote setting to support organizational goals and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Cold Caller/Lead Gen Specialist
Real Estate VA
Jan 2024 - Present (1 year 6 months)
Generated and qualified leads through strategic cold calling to support real estate sales and acquisitions. Conducted high-volume outbound cold calls to property owners, buyers, and potential sellers to identify qualified leads. Utilized scripts and objection-handling techniques to build rapport, gather property information, and gauge seller motivation.
Prior Authorization Specialist
Sykes/Foundever
Jan 2022 - Present (3 years 6 months)
Processed and reviewed prior authorization requests for medications, diagnostic tests, and procedures in accordance with payer guidelines and clinical criteria. Verified patient insurance coverage and coordinated benefits to ensure compliance with insurance requirements and reduce denials. Collaborated with physicians, pharmacies, insurance providers, and patients to obtain necessary documentation
Customer Service Representative
Qualfon
Jan 2021 - Present (4 years 6 months)
Processed customer orders via phone, chat or email, and online platforms with high attention to detail. Resolved order-related issues such as delays, discrepancies, or returns, maintaining positive customer relationships. Maintained accurate records of orders, communications, and transactions in CRM systems.
Education
Degrees, certifications, and relevant coursework
Northeastern Cebu Colleges, Inc.
Bachelor of Science, Information Technology
Studied Information Technology, focusing on various aspects of computing and information systems. Gained foundational knowledge in software, hardware, and network administration.
Borbon Central Elementary School
Accountancy and Business Management, Accountancy and Business Management
Completed studies in Accountancy and Business Management. Developed skills in financial record-keeping, business operations, and management principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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