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Vey Cabal

@veycabal

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Medical virtual assistant at FAMILY MEDICINE AT GREENHILL managing patient calls, scheduling, and clinical records.

Philippines

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At FAMILY MEDICINE AT GREENHILL, I supervise call center operations and manage inbound and outbound calls for appointment scheduling, medication refills, and prior authorizations. I also use Centricity EMR/HER and the Indexing client application to attach scanned and faxed records.

Previously, at ACCESS HEALTH CARE, I managed prior authorizations for diagnostic imaging and pain management injections using Athena Health. I verified patient eligibility, attached clinical notes, and resolved authorization issues.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant

Current

Family Medicine at Greenhill

Mar 2023 - Present (3 years 7 months)

Supervised call center operations and managed high-volume inbound/outbound calls for complex appointment scheduling, medication refills, and prior authorizations. Streamlined clinical documentation workflows using Centricity EMR and the Indexing client application.

Call Center Supervision High Volume Call Management Appointment Scheduling Prescription Refills Prior Authorizations EMR Centricity Indexing Clinical Documentation

Prior Authorization Specialist

Access Health Care

Sep 2021 - Mar 2023 (1 year 6 months)

Managed end-to-end prior authorization processes for diagnostic imaging and pain management injections using Athena Health EMR. Streamlined insurance workflows by verifying patient eligibility and resolving authorization issues.

Prior Authorizations AthenaHealth Insurance Verification Clinical Documentation Patient Eligibility

Customer Service Representative

SPI-CRM

Jan 2018 - May 2018 (4 months)

Managed high-volume customer inquiries for floral and gift orders, tracked deliveries, and provided product recommendations. Resolved complex order discrepancies and delivery issues with empathy and efficiency.

Customer Service Order Processing problem resolution Communication Skills