Farouck Syaba Hani

I am a dedicated IT professional with a decade of experience in IT Operations and Support, specializing in managing and maintaining IT systems in fast-paced environments. My background in Industrial Engineering has equipped me with the analytical skills necessary to troubleshoot and resolve technical issues effectively, ensuring optimal system performance and implementing innovative IT solutions.

Throughout my career, I have successfully led various innovation projects, including the IT Device Borrowing System and the Visit-Event System for Corporate Secretary at Krakatau Posco. These projects not only streamlined processes but also significantly improved efficiency and user satisfaction. For instance, I reduced device borrowing time by 80% and improved visitor coordination time from several days to just one. My commitment to excellence is reflected in my ability to achieve a 98% resolution SLA and upgrade over 980 devices to enhance security and reduce helpdesk tickets.

I am passionate about leveraging my skills in Data Analysis and Information Security to drive impactful solutions. I am eager to contribute to a forward-thinking organization that values innovation and continuous improvement.