Farha Sarwar

I've supported patients and members at Inova Health System with questions, appointment coordination, account updates, and next-step guidance by phone and email. I document interactions accurately, handle sensitive information according to procedures, and coordinate follow-up for complex questions.

At Everfox and Burns & McDonnell, I built customer rapport, explained products and technology in clear language, followed up across phone, email, text, and in-person channels, and kept outreach organized through Microsoft Office and customer-tracking tools.

I also hold a Master of Science in Data Analytics and used simulated healthcare service data to identify patient questions, appointment delays, follow-up needs, and service trends. I'm comfortable translating complex information into clear presentations for different audiences.