Nicole Mariah

I’m a Results-driven Customer Service Representative with over 4 years of experience supporting customers, patients, and healthcare providers in high-volume call center environments. I bring a strong background in healthcare, insurance, and subscription-based services, with a consistent focus on resolving customer issues accurately and professionally.

I’ve delivered measurable outcomes across inbound and outbound channels, from managing account access and subscription changes to handling benefits, eligibility, billing, payments, authorizations, and claims. In my roles, I document interactions and resolutions in company systems to maintain quality, accuracy, and customer satisfaction.

My day-to-day strength is combining operational discipline with compliance. I’m experienced in HIPAA compliance, patient confidentiality, and PCI compliance when handling payment-related information, and I confidently coordinate with internal teams to drive timely resolutions for complex inquiries.

I also value clear communication and reliable follow-through—scheduling and confirming patient appointments across ophthalmology specialties, verifying demographics, updating EHR records, and sharing procedure and insurance coverage information. I’m recognized for exceptional professionalism and service quality, and I’m eager to continue growing in a healthcare or insurance support environment where service excellence and accuracy are non-negotiable.