Farhan Hafeez
@farhanhafeez
Customer-focused sales and support professional skilled in CRM, Excel, and cross‑channel communication.
PakistanWhat I'm looking for
I am a customer-focused sales and support professional with experience serving US-based clients from Pakistan, blending empathetic communication with strong CRM and Excel skills.
I have worked in multi-channel customer service and sales roles supporting Walmart U.S., pest-control services, and medical equipment sales, consistently using CRM systems to track interactions, manage tickets, and maintain client records.
I build trust through active listening, personalized recommendations, and clear explanations, helping customers understand options and driving retention and upsell outcomes.
I am a quick learner who collaborates well, adheres to data-security protocols, and brings language versatility—fluent in English, Urdu, and Wakhi—to support diverse customer needs.
Experience
Work history, roles, and key accomplishments
Sales Executive
Mosquito Squad of Frisco & Mckinney
Mar 2025 - Present (8 months)
Built trust with US-based clients and sold personalized pest control service packages, maintaining client records and sales data to support follow-ups and technician coordination.
Customer Service Specialist
Ibex Global
Dec 2022 - Dec 2024 (2 years)
Provided multi-channel support for Walmart US using in-house CRM to manage tickets, refunds/returns, escalations and maintain SLA-driven resolutions while ensuring data security compliance.
Sales Executive
QRBITS
Mar 2021 - Nov 2022 (1 year 8 months)
Sold medical equipment to US Medicare beneficiaries, tracking sales and client records in Excel and providing personalized solutions through empathetic communication.
UDDental Assistant
University of Debrecen
Jul 2018 - Sep 2018 (2 months)
Assisted dentists and adapted communication to diverse patient needs while developing clinical support skills and patient relationship building.
Education
Degrees, certifications, and relevant coursework
Al Nahda National School
High School Diploma, High School
Completed secondary education at Al Nahda National School in Abu Dhabi.
University of Debrecen
Dental/Health Sciences
Attended the University of Debrecen in Debrecen, Hungary; participated in practical clinical experience as a dental assistant.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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