Experienced and adaptable Sales Executive with a proven track record in exceeding sales/services targets and providing exceptional customer service. I have worked as a Customer Service Representative for M & M Solutions, where I successfully reached out to potential clients in the workers' compensation sector and qualified leads based on set criteria. I stayed informed on industry trends and collaborated with sales and marketing teams for effective lead conversion. Additionally, I resolved customer inquiries and maintained accurate CRM records.
Prior to that, I worked as a Customer Service Representative for Global Conexion, where I demonstrated success in meeting and exceeding sales targets within a fast-paced and competitive environment. I have a strong knowledge of financial products and services, particularly in the area of interest rates, loans, and credit cards. I possess exceptional interpersonal and communication skills, with the ability to build rapport and establish trust with customers. I am a proactive problem-solver with a customer-centric approach, always seeking opportunities to enhance customer satisfaction.
In my most recent role at SJN Global Services, I delivered exceptional customer service to healthcare professionals, assisting them in selecting and purchasing medical equipment. I conducted product demonstrations and training on equipment usage and maintenance, and collaborated with internal teams to promptly resolve customer issues. I maintained accurate records for effective follow-up and efficient handling of customer inquiries.
