fantasia dingle
@fantasiarivera
Customer service and operations professional specializing in high-volume call support and retail performance.
United StatesWhat I'm looking for
I’m a customer service and operations professional with extensive experience across public service call support and retail environments. I bring a calm, solution-focused approach to handling high-volume inquiries, urgent situations, and diverse customer needs.
As a 311 Call Operator, I responded to high-volume inbound calls from NYC residents, providing accurate information on city services, programs, and non-emergency assistance. I documented service requests and complaints using internal CRM systems to ensure proper routing to relevant city agencies.
In retail, I’ve consistently driven measurable results through strong customer engagement, inventory management, and sales support. As a Cashier Lead, I oversaw cash register operations and helped cut errors by 12%, while also training and mentoring new cashiers to improve team performance and customer satisfaction.
I also bring leadership from roles including Assistant Manager and store leadership responsibilities—supervising daily operations, managing store and pharmacy opening/closing procedures, and supporting process improvement. I’m energized by roles where I can combine customer service, operational discipline, and continuous improvement to raise satisfaction and keep teams running smoothly.
Experience
Work history, roles, and key accomplishments
Call Operator 311
City Services 311
Oct 2024 - Present (1 year 8 months)
Handled high-volume inbound 311 calls from NYC residents, providing accurate information on city services, programs, and non-emergency assistance. Documented service requests and complaints in internal CRM systems and routed issues to the appropriate city agencies while supporting topics including housing, sanitation, noise, transportation, and public safety.
Store Associate
Macy's
Jan 2023 - Sep 2024 (1 year 8 months)
Provided customer support to drive sales growth and improve the shopping experience through attentive service. Managed inventory, enhanced security measures for high-value items, and coordinated delivery/replenishment to maintain optimal stock levels.
Cashier Lead
Lidl Us
May 2020 - Nov 2023 (3 years 6 months)
Oversaw cash register operations, improving precision and efficiency and cutting cash handling errors by 12%. Trained and mentored new cashiers, implemented best practices to increase transaction speed and accuracy, and resolved customer inquiries promptly.
Assistant Manager
CVS Pharmacy
Feb 2018 - Mar 2020 (2 years 1 month)
Supervised daily store operations, boosting workflow efficiency and team productivity. Led cross-functional projects, improved customer satisfaction and team performance, and managed store and pharmacy opening/closing procedures for operational readiness.
Cashier CSR
Forman Mills
Apr 2015 - Sep 2018 (3 years 5 months)
Processed transactions efficiently, reducing wait times and improving customer satisfaction. Resolved customer complaints, maintained accurate cash drawer and daily financial records, and assisted in training new cashiers to support a well-prepared team.
Education
Degrees, certifications, and relevant coursework
Wood-Tobe Coburn School
Certified Travel Agent, Travel & Hospitality Management
2019 - 2025
Completed Travel & Hospitality Management training and graduated as a Certified Travel Agent.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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